Who We Are
Lisbonest is a real estate advisory service operated by Tomás Ferreira, based in Lisbon, Portugal. When you use our website or contact us, we act as the data controller responsible for your personal information.
Contact: [email protected] | Lisbon, Portugal
Data We Collect
We only collect information you voluntarily provide to us, or that is automatically gathered through standard website analytics:
- Contact information — name, email address, phone number when you submit an enquiry or book a call
- Preference information — budget range, property interest, nationality, timeline — to help us give you relevant advice
- Communication records — emails and messages exchanged between you and Tomás
- Analytics data — anonymised page views, browser type, and general location (country/city level) via Google Analytics 4
- Cookie data — see our Cookies section below
We do not collect sensitive personal data (health, financial account numbers, government IDs) through this website.
How We Use Your Data
- To respond to your enquiries and provide the property advisory services you request
- To send you the newsletter or market reports you opt in to receive
- To improve our website and understand how visitors use it (analytics only)
- To comply with legal obligations under Portuguese and EU law
We do not use your data for automated decision-making or profiling.
Legal Basis for Processing
Under GDPR, we process your personal data on the following legal bases:
- Contract performance — when processing is necessary to provide the services you've requested
- Legitimate interests — to respond to enquiries and improve our service
- Consent — for newsletter subscriptions and marketing communications, where you have explicitly opted in
Sharing Your Data
We do not sell your personal data to third parties. We may share it with:
- Trusted service providers in our network (solicitors, tax advisors, notaries) — only when you have engaged our services and with your knowledge
- Technology providers — Netlify (form hosting), Google Analytics (anonymised analytics). These are bound by appropriate data processing agreements
- Legal authorities — only if required by law
Data Retention
We retain your personal data for as long as is necessary to provide our services and comply with legal obligations:
- Enquiry data: 3 years from last contact
- Client transaction records: 7 years (Portuguese legal requirement)
- Newsletter subscriber data: until you unsubscribe
- Analytics data: 26 months (Google Analytics default)
Your Rights Under GDPR
As a data subject, you have the following rights:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate data
- Erasure — request deletion of your data (subject to legal retention requirements)
- Restriction — ask us to limit how we process your data
- Portability — receive your data in a machine-readable format
- Objection — object to processing based on legitimate interests
- Withdraw consent — for any consent-based processing, at any time
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Portuguese data protection authority (CNPD) at cnpd.pt.
Cookies
Our website uses cookies for two purposes:
- Essential cookies — necessary for the website to function (form submissions, session management)
- Analytics cookies — Google Analytics 4, used in anonymised form to understand how our site is used. You can opt out via Google's opt-out tool
We do not use advertising or tracking cookies. We do not serve third-party advertising on this site.